Our 10 customer commandments
The team here at Jessica’s Recipe Bag don’t just clock in and out; we’re customers too and we understand how valuable it is to provide service worthy of a halo!
So these are our promises to you…:
- 100% Satisfaction Guaranteed.
- On delivery day we work up until the very last bag has touched down on your doorsteps.
- If something goes wrong we’ll jump through hoops to try to fix it for you.
- We’ve got not one, not two, but FIVE channels through which you can contact us… six if you count trusty ol’ snail mail!
- We know it’s frustrating to be kept waiting so we always try to get back to our customers quick smart!
- Our regular hours are 9-5:30 but we’ll always try to keep an eye on things out of hours in case you need any urgent assistance or cooking SOS!
- We don’t charge until AFTER we deliver your bag. It’s THAT important to us to make sure that you’re happy with your Recipe Bag.
- We believe that word of mouth is the best way to market our business and so it is our NUMBER 1 priority to look after you and to listen to our customers.
- We’ll soon be bringing you a loyalty scheme so we can give you a big fat hi-five every time you order a bag! Maybe even another if you tell your friends…
- We’re an overall friendly bunch and love chatting to our customers. We’re committed to being approachable and available every second that we can be and to always bring you service with a smile (even if it might be a virtual one)!
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